{"id":286,"date":"2026-01-15T13:17:51","date_gmt":"2026-01-15T13:17:51","guid":{"rendered":"http:\/\/theredwellgroup.com\/index.php\/2026\/01\/15\/why-ai-customer-service-fails-humans-a-real-experience-with-automation-empathy-and-technology\/"},"modified":"2026-01-15T13:17:51","modified_gmt":"2026-01-15T13:17:51","slug":"why-ai-customer-service-fails-humans-a-real-experience-with-automation-empathy-and-technology","status":"publish","type":"post","link":"http:\/\/theredwellgroup.com\/index.php\/2026\/01\/15\/why-ai-customer-service-fails-humans-a-real-experience-with-automation-empathy-and-technology\/","title":{"rendered":"Why AI Customer Service Fails Humans: A Real Experience With Automation, Empathy, and Technology"},"content":{"rendered":"<div class=\"hs-featured-image-wrapper\"> <a href=\"https:\/\/www.thesalesblog.com\/blog\/why-ai-customer-service-fails\" title=\"\" class=\"hs-featured-image-link\"> <img decoding=\"async\" src=\"https:\/\/www.thesalesblog.com\/hubfs\/ai-customer-service-fails.jpg\" alt=\"Why AI Customer Service Fails Humans: A Real Experience With Automation, Empathy, and Technology\" class=\"hs-featured-image\" style=\"width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;\"> <\/a> <\/div>\n<p><span>When companies replace people with machines, the customer experience usually breaks first.<\/span><\/p>\n<p> <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/track.hubspot.com\/__ptq.gif?a=2922376&amp;k=14&amp;r=https%3A%2F%2Fwww.thesalesblog.com%2Fblog%2Fwhy-ai-customer-service-fails&amp;bu=https%253A%252F%252Fwww.thesalesblog.com%252Fblog&amp;bvt=rss\" alt=\"\" width=\"1\" height=\"1\" style=\"min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; \"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When companies replace people with machines, the customer experience usually breaks first.<\/p>","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-286","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/posts\/286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/comments?post=286"}],"version-history":[{"count":0,"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/posts\/286\/revisions"}],"wp:attachment":[{"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/media?parent=286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/categories?post=286"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/theredwellgroup.com\/index.php\/wp-json\/wp\/v2\/tags?post=286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}